Standard Shipping

For information on our Cannabis NB Express pick up in-store service, click here.We are pleased to offer one (1) business day turnaround for orders throughout New Brunswick!For any order placed before 2:30 pm Monday to Friday, it will be shipped out the same day and delivered to your chosen address the following business day.Orders placed after 2:30 pm on weekdays, any time on weekends, or statutory holidays will be shipped out the next business day and delivered the following business day. For example, an order placed at 4:00 pm on Friday is not expected to be delivered until Tuesday of the following week (assuming there are no holidays within this period).While every effort is made to assure product inventory counts are accurate on our website, it is possible that an item may be found to be out-of-stock after you have placed your order. In this scenario, if we think we will have all products available for your order within 2 business days, we will fulfill your order as soon as all products become available. If, unfortunately, we think that a product in your order will be unavailable beyond 2 business days, we will fully refund you and let you know the order has been cancelled. You can then place a new order, leaving out that particular product.Please be aware that the above delivery timelines are targets only, and thus not guaranteed. While Cannabis NB and its vendors will do our best to get packages out on time, unforeseen circumstances may lead to delays in delivery. In these circumstances, you can see the expected delivery time once your order has shipped by using your tracking number, or if you have a question regarding your order yet to ship you can inquire via the Contact Us page.Where we shipCannabis NB will ship your order to any address throughout New Brunswick. It is your responsibility to assure that the package can be accepted, at your chosen address, by an adult age 19 years or older.Packages will arrive in plain packaging, with no markings or logos of Cannabis NB. This is done to assure the safety of your package, and to meet the delivery company’s policy.Please be aware that an adult, aged 19 years or older, must be available at the time of delivery in order to accept the package. If delivery is not possible to the chosen address, the package will be dropped off at a designated pick up location. You, or an adult sharing your stated address, will then need to produce government identification at the postal outlet that matches the address, in order to claim the package. If the package is not picked up within 15 calendar days, or is otherwise refused, it will be sent back to Cannabis NB and be deemed “Unclaimed” (see below for what occurs with Unclaimed Orders).Shipping RatesCannabis NB charges a $7 flat rate for shipping on orders of all sizes.

Return & Exchange Policy

All online and retail cannabis purchases are final sale.

However, Cannabis NB may offer a refund or exchange under one of the following circumstances:

If an accessory product arrives damaged and/or has an electrical failure.
If you were shipped an incorrect product, or if an item is missing from your shipment.
If you have submitted a complaint to the licensed producer via the phone number on the cannabis product packaging and, based on investigation of the complaint, the licensed producer has provided Cannabis NB with approval to issue a refund.
In any of the qualifying circumstances listed above, the refund or exchange must be completed within 30 days of the original purchase and you must have your proof of purchase (receipt or online order confirmation).

Cannabis NB reserves the right to refuse any request for a refund or exchange.

Unclaimed Orders

An order is considered unclaimed if the package is refused delivery, returned to sender, or if delivery is attempted and the package is not claimed within 15 calendar days from the designated pick up location. Any product (excluding accessories) within an unclaimed order is required to be destroyed, for safety purposes, and accessories must be restocked. A Product Disposal/Restocking Fee will be applied equal to 50% of the product price plus the associated HST. A refund of 50% of the product price plus the associated HST will be refunded to the customer. Shipping charged will not be refunded.

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